Patient Care Coordinator (PCC)

$20,000 - $23,000/Yr

Beltone Hearing Aid Center - Findlay, OH

Part-time - Entry Level

Findlay, OH

Ambulatory Health Care Services

About the position

The Patient Care Coordinator (PCC) at Beltone Hearing Aid Center plays a crucial role in providing exceptional service to patients in a professional medical office setting. This part-time position involves managing patient interactions, scheduling appointments, and supporting the Hearing Care Practitioner to ensure a smooth office workflow. The PCC is the first point of contact for patients, making it essential to be organized, dependable, and personable.

Responsibilities

• Treat each patient as a dear loved one in all interactions, ensuring an outstanding office experience.
• Set appointments from incoming and outbound calls using a proprietary script.
• Verify insurance benefits for patients.
• Work closely with the Hearing Care Practitioner to manage the office schedule, prioritizing and confirming appointments, and rescheduling cancellations and no-shows.
• Manage office workflow including greeting patients, updating patient files, managing inventory, and entering data into the scheduling and Point of Sale system.
• Perform additional administrative duties as assigned.

Requirements

• Professional, positive, and friendly demeanor.
• Ability to multi-task effectively in a medical setting while maintaining confidentiality of patient records.
• Demonstrable proficiency in Microsoft Office products, especially Excel, Outlook, and Word.
• General office/administrative skills including use of office equipment (computers/printer/phone system), filing, prioritizing workflow, answering phones, and performing daily inventory counts.
• Excellent communication skills both in person and on the phone.

Benefits

• 401(k)
• 401(k) matching
• Life insurance
• Paid time off