Patient Care Coordinator - Part Time

Upstream Rehabilitation - Frederick, MD

Part-time - Entry Level

Frederick, MD

Administrative and Support Services

About the position

The Patient Care Coordinator at Integrity Rehab Group (IRG) plays a vital role in providing exceptional outpatient orthopedic therapy services. This position serves as the first point of contact for patients, assisting with insurance inquiries, scheduling, and referrals, while ensuring a welcoming environment. The role requires strong customer service skills and the ability to multitask effectively in a fast-paced setting, contributing to the overall efficiency and accuracy of clinic operations.

Responsibilities

• Greet patients in a friendly, supportive manner.
• Answer incoming calls and assist with inquiries.
• Schedule new and recurring appointments for patients.
• Verify insurance coverage and obtain necessary authorizations.
• Collect patient payments and balance end-of-day transactions.
• Post daily charges into billing software.
• Manage insurance denials and accounts receivable.
• Participate in training programs and staff meetings.

Requirements

• Excellent customer service and communication skills.
• Ability to multitask and remain detail-oriented.
• Strong computer skills and ability to navigate multiple programs.
• Prior healthcare and billing experience is strongly preferred.

Nice-to-haves

• Experience with electronic health records systems.
• Ability to work independently and as part of a team.
• Adaptability in a fast-paced environment.

Benefits

• PTO
• Holiday pay
• Medical, dental, and vision insurance
• 401k match
• Competitive wages