Patient Care Coordinator - Dentistry at FCP

dentalcorp•Toronto, ON

1d•CA$24 - CA$29•Onsite

About The Position

At Dentistry at FCP, our people are at the heart of everything we do. We’re a collaborative, supportive team that believes great dentistry starts with a positive workplace where everyone feels respected, included, and encouraged to grow. Our culture is built on teamwork, open communication, and genuine care for one another. We celebrate successes, support continuous learning, and value work‑life balance—because when our team feels their best, our patients do too. If you’re looking for a practice where your voice matters and you can grow alongside a team that truly enjoys working together, Dentistry at FCP is the place for you. Our purpose is to provide the best care for our patients. We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes. We are the future of dentistry: a network-driven, entrepreneurial approach with the knowledge, scale and cutting-edge technology to transform healthcare in Canada.

Requirements

Minimum 1 year of Dental Administration experience is required
Experience with dental software programs is required
Candidates must be legally authorized to work in Canada.

Nice To Haves

Clinical background is considered an asset

Responsibilities

Welcome and assist patients upon arrival, creating a warm and positive first impression
Optimize the daily appointment schedule to ensure full utilization with minimal gaps
Effectively manage the recall system and maintain accurate, up-to-date patient records
Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner