Patient Business Associate
$41,600 - $41,600/Yr
ManpowerGroup - Ann Arbor, MI
posted 3 months ago
Full-time - Entry Level
Ann Arbor, MI
Administrative and Support Services
About the position
The Patient Business Associate role at Michigan Medicine involves providing essential departmental support to staff, students, providers, clinicians, and faculty. The position requires strong administrative skills, familiarity with medical terminology, and a commitment to customer service, ensuring effective communication and assistance for patients and healthcare providers.
Responsibilities
- Respond to inquiries received through phone, mail, email, or Zoom from patients, providers, U-M departments, or insurance providers.
- Research individual patient coverage and benefits details via payor websites and direct contact with company representatives.
- Act as a liaison between patients, clinical staff, University Departments, and various health insurance companies.
- Assist medical providers and their billing staff with insurance coverage information for U-M domestic and international student health insurance.
- Negotiate with insurance providers to obtain approval for expansion of insurance benefits.
- Consult with MM Care Managers to assist uninsured or underinsured patients.
Requirements
- High school diploma or GED.
- Minimum of 2-5 years of administrative experience in a healthcare delivery system, health insurance, or related field.
- Proficiency in MiChart, Outlook, Microsoft Word, Excel, PowerPoint, Google software, and Zoom.
- Well organized with the ability to maintain privacy and discretion.
- Experience working with an Electronic Medical Record (EMR), preferably MiChart.
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Tuition reimbursement
