Patient Benefits Coordinator - Woods Mullen

Boston Health Care for the Homeless Program - Boston, MA

Full-time - Entry Level

Boston, MA

Ambulatory Health Care Services

About the position

In this role as the Woods Mullen Patient Benefits Coordinator, you will support the enrollment of BHCHP patients into health care benefit programs, provide case management and systems navigation, and support women in identifying individual goals and accessing care. The Patient Services Coordinator will also serve as a motivator, ally, and advocate for BHCHP patients who are staying at the Woods Mullen women's shelter.

Responsibilities

• Reliably greet and register all patients in a manner that welcomes, preserves, and supports patient confidentiality, patient rights, and patient dignity.
• Enroll patients in appropriate health insurance and benefits programs as well creatively navigate insurance transitions (ie. Turning 65).
• Schedule primary and specialty clinic appointments in a timely manner, and communicate with patients and providers about appointments. Support patients to attend these appointments with reminders and transportation support.
• Facilitate medical record requests/release of information from outside health care providers.
• Effectively multitask and prioritize clinical duties in a busy clinic environment.
• Support quality and equity goals of clinic team.
• Manage the clerical duties of the front desk including copying, faxing and filing, ordering clerical supplies, and communicating with BHCHP IT department as needed; serve as clinic front desk point-of-contact and triage for phone call, voicemails and faxes, appropriately communicating with nurses and providers in follow up.
• Assist patients in navigating healthcare, recovery, and social service systems; serve as a liaison between the SUD treatment, medical treatment, and social service systems to facilitate connections across all systems of care.
• Collaborate with the supervising clinical staff to determine priorities and appropriate work assignments; communicate proactively orally and in writing with the clinic team and collaborating partners in order to ensure excellent patient care.
• Collect, collate, and record information into the applicable databases in a timely fashion; manage appointment schedules in collaboration with clinic providers; coordinate specialty medications ordering and tracking with nurses and providers; maintain appropriate equipment and medical inventory logs and records per standards.
• Provide outreach and front desk support for specialty Woods Mullen Shelter clinics (e.g. Health Fairs).
• Support patient outreach with particular focus on reducing health inequities by engaging patients who have been marginalized in health care settings due to their race, ethnicity, gender identity, immigration status, or other identities.
• Promote a non-judgmental, trauma-informed health care environment for Woods Mullen Shelter guests who are experiencing trauma, mental health disorders, and/or substance use disorders.

Requirements

• High school diploma or equivalent required.
• Experience in a medical setting and with insurance/benefits enrollment preferred; proficient reading and writing skills in English.
• Computer skills preferred, including MS Office, e-referrals, MMIS, Virtual Gateway, NEHEN, EPIC, Azara and the ability to operate basic office equipment (fax, copier).
• Interest in working with people experiencing homelessness, with histories of trauma, SUD, and mental illness.
• Experience with clinical case management preferred.
• Sensitivity to ethnic, cultural, and gender beliefs and behaviors.
• Life support training certification (e.g. CPR, BLS, ACLS) from a course that includes a hands-on, in-person component. If not certified prior to the start date, applicant must submit certification within 60 days of the start date.

Nice-to-haves

• Applicants bilingual in Spanish, Haitian Creole, and or Portuguese encouraged to apply.

Benefits

• The compensation starts at $22.07 per hour and increases based on years of experience.
• BHCHP full time employees are eligible for our competitive time off policy of 4 weeks' vacation.
• Health, dental and vision insurance.
• 403B retirement savings plan and employer retirement contribution.
• Pre-tax MBTA pass program with 40% discount.
• Eligible employees will receive yearly increases.
• Additional compensation of seven thousand five hundred dollars added to your base hiring rate for demonstrated bilingual proficiency.
• Opportunity to work with local hospitals and community health centers.