Patient Accounts Supervisor

Mass General Brigham•Somerville, MA

1d•Remote

About The Position

Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The role monitors work queue volumes daily, adjusts team member schedules according to the strategic direction and goals set forth by management, and identifies trends for escalation. Monitors daily team performance and quality assessments, continuously working to improve people, processes, and technology across the team.

Requirements

High School Diploma or Equivalent required
Associate's Degree Finance preferred or Associate's Degree Accounting preferred or Associate's Degree Related Field of Study preferred
Experience Leading others 0-1 year required
Relevant finance, accounting, denials, patient financial services 2-3 years required
Strong accounting knowledge and understanding theory.
Knowledge of generally accepted accounting procedures and principles supervising.
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Excellent problem-solving and decision-making skills.
Strong written and oral communication skills.
Strong attention to detail and organization.

Responsibilities

Monitors work assigned to team members, proactively identifying high-risk accounts receivable requiring prompt attention.
Identifies, escalates, and solves technical and operational problems; understands and recognizes broader impact across the department in conjunction with payer rules and regulations.
Completes evaluations timely and coordinates team member coaching and training.
Onboards and motivates team members, connecting daily work to Mass General Brigham and RCO mission.
Evaluate work performance and complete productivity/quality assessments in a timely, including transparent communication on results.
Conducts frequent huddles and at least bi-weekly 1:1s to facilitate feedback from team members and ensure alignment with Patient Financial Services goals.
Supervises effective billing and follow-up team members to support timely charge review and claims submission in addition to no response, denial, and appeal follow-up, minimizing account touches.
Identifies, analyzes, and follows up on payer issues and denial trends, interacting with payer representatives and others to ensure accurate and timely follow-up.