Patient Accounts Representative (Full-Time)

The Iowa Clinic, P.C - West Des Moines, IA

Full-time - Entry Level

West Des Moines, IA

Ambulatory Health Care Services

About the position

Looking for a career where you love what you do and who you do it with? You're in the right place. Healthcare here is different - we're locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you'll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we're committed to exceeding expectations, showing compassion, and collaborating to provide the kind of care most of us got into this business to deliver in the first place. A day in the life of a Patient Account Representative at The Iowa Clinic involves processing credit card payments, answering patient inquiries, providing outstanding customer service, and arranging financial agreements to assist with patient balances.

Responsibilities

• Processes credit card payments received from patients that have called in to the customer service line or received via the mail.
• Answer and document patient phone calls and inquiries from a multi-line phone system, live chat, and email.
• Provide outstanding customer service to patients and resolve their concerns, which could include refiling of insurance claims, transferring payments to other charges/databases, and sending itemized statements.
• Arrange financial agreements to assist with patient balances.
• Monitors account collection queues and follows through on new and pending tasks.
• Works a variety of weekly and monthly reports.
• Make outbound calls to collect payments on past due accounts.
• Maintains awareness of applicable laws and/or regulations affecting area of responsibility and makes recommendations for changes to ensure compliance.
• Demonstrate respectful and effective working relationships with all personnel.
• Maintains confidentiality of all corporate, patient, and financial information.

Requirements

• High school diploma or equivalent.
• Minimum two years' previous experience working in a medical office environment with healthcare billing, insurance, or patient collections required.
• Awareness of medical terminology required.
• Exceptional customer service skills.
• Ability to remain calm in stressful situations and focused amid constant interruptions in a fast-paced environment.
• Excellent attention to detail with a focus on accuracy and quality.
• Demonstrated ability to effectively communicate both orally and in writing.
• Ability to read and write legibly and understand/follow written and verbal directions.
• Must be able to operate computer and have necessary keyboarding skills to function in assigned Microsoft programs including Word, Excel, Outlook, etc.
• Must possess organizational and self-motivational skills in prioritizing and managing multiple tasks.

Nice-to-haves

• Disability, Life, or Health Insurance experience.
• A desire to find a meaningful, fulfilling career.
• You love exceeding people's expectations.
• You enjoy having fun where you work.
• Finding meaningful connections is what you live for.

Benefits

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing.
• Employee incentives to share in the Clinic's success.
• Generous PTO accruals and paid holidays.
• Health, dental and vision insurance.
• Quarterly volunteer opportunities through a variety of local nonprofits.
• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night.
• Monthly departmental celebrations, casual dress code and clinic-wide competitions.
• Employee rewards and recognition program.
• Health and wellness program with up to $350/year in incentives.
• Employee feedback surveys.
• All employee meetings, team huddles and transparent communication.