Patient Accounting Financial Services Mgr

DRISCOLL HEALTH PLAN•Corpus Christi, TX

3d•Onsite

About The Position

The patient accounting and financial service manager is responsible for the daily operations of all referrals to the facility, including the scheduling, registration or admission, and financial counseling functions at all facility access points in support of revenue and reporting cycle. The manager will interact with departments at all levels to ensure accuracy of information and quality of processes. This manager works closely with the department director to assess and improve department performance and ensure orientation and continuing education of departmental staff. This leader serves as the key promoter to service excellence which, along with the team, strives to meet and exceed the needs of their customers. As the leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services. Assist the director in developing and implementing policies and procedures that guide or support service.

Requirements

Associate's degree (A.A.) from a two-year college with a minimum of three years direct patient access or revenue cycle management experience in a manager or Assistant Manager position; or ten years direct patient access or revenue cycle experience and/or training in a Revenue Cycle leadership position.
Demonstrated knowledge of governmental billing regulations as they pertain to Medicare and Medicaid

Responsibilities

Always maintains utmost level of confidentiality
Adheres to hospital policies and procedures
Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines
Maintains composure, effectiveness, and flexibility under pressure
Implement and promote excellent customer service and respond to all customer inquiries in a timely and professional manner to ensure customer satisfaction. Customer is defined as all individuals requiring service from DCH (i.e., patients, providers, payers, and other DCH associates)
Demonstrate knowledge of all aspects of patient accounting, financial counseling, registration/admissions, benefit verification and authorization workflows
Complete in-depth management reports including summarization of weekly and monthly performance
Demonstrated multi-task orientation.
Demonstrated ability to interpret and apply complex government regulations in regard to Medicare and Medicaid to the revenue cycle.
Demonstrates a positive attitude and serves others with personal service 100% of the time
Exceptional communication and interpersonal skills are required to effectively interact with department management, and staff at all levels
Works closely with the department director to interview, hire, evaluate, and counsel department staff members.
Assures compliance with DCH and department policies and procedures
Assures staff participation in Corporate Integrity Program
Participate and initiate process improvement resolutions as indicated
Assures that all patient access processes are completed in a professional and thorough manner
Works closely with the Director of Patient Access to develop, evaluate and implement individual training plans and staff development programs for the department
Accountable for implementing and monitoring activity related to the financial budget as directed
Conduct routine checks (audits) on patient accounts to ensure actions are being completed according to policy
Attend and participate in at least 8 hours of compliance-related training annually in addition to the annual hospital wide compliance training
Participates, supports, and completes all DCH training activities
Strives to expand working knowledge of assigned job and various other aspects within patient accounting and the revenue cycle and that of the department employees.
Accepts constructive criticism and integrates suggestions in effective ways
Attend workshops, seminars, and meetings as indicated
The Manager must be a positive role model for patient access staff by working with them to promote teamwork and cooperation
The Manager will organize personnel, coordinate and prioritize workflow
Takes “ownership” of the job and provides useful information to minimize problems and streamline work processes
Actively searches for solutions to problems and continually brings ideas and recommendations to the department director
Demonstrate excellent leadership and supervisory skills
Exercises good judgment and demonstrate a professional approach to dealing with others
Holds staff accountable for achieving performance measures
Analytical skill required to address complex issues
Understanding of proper collection techniques and regulations
Interpretation of complex managed care contracts is required
Assist the Department Director in areas as identified by the Director
Achieves EPIC ADT/Prelude/Benefit proficiency