Apria Healthcareposted 4 months ago
Full-time
Onsite - Dallas, TX
10,001+ employees
Rental and Leasing Services
About the position
The Patient Account Resolution Specialist at Apria Healthcare plays a crucial role in enhancing patient experiences by providing exceptional customer service and support. This position focuses on resolving patient account issues, ensuring compliance with health insurance requirements, and fostering positive relationships with patients and healthcare providers. The specialist is expected to proactively address patient needs, support field teams, and contribute to a culture of empathy and care within the organization.
Responsibilities
- Provide excellent customer service and product information to patients and providers.
- Evangelize customers and turn disgruntled patients into fans.
- Support field teams by delivering timely feedback to enhance patient experiences.
- Critically problem-solve common complaints and recommend preventative measures.
- Proactively create a better patient experience.
- Champion the employee experience and drive company culture.
- Support the development and implementation of employee programs.
Requirements
- High school degree or equivalent.
- 3-5 years' experience in healthcare/health insurance industry.
- Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word.
- Intermediate level mathematical proficiency.
Nice-to-haves
- Strong ability to understand, interpret and develop spreadsheet data.
Benefits
- Medical, dental, and vision insurance, available on first working day
- 401(k), eligibility after one year of service
- Employee stock purchase plan
- Tuition reimbursement
