About the position
The Individual Contributor will provide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria. Key responsibilities for creating a positive, patient-centric environment include: Evangelize our customers and turn our disgruntled patients into our biggest fans. Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences. Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures. Proactively create a better patient experience. Be a champion of the employee experience and drive our unique company culture. Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.
Responsibilities
- Responsible for supporting branches across a designated market
- Review of new and recurring patient accounts to obtain the documentation from the referral source required to bill the individual health insurance plans
- Research and secure required information from the customer to continue coverage of equipment through the health insurance plan
- Manage collaborative relationships with field leadership, referrals and patients through effective outreach to drive account resolution
- Evaluate all documentation received to ensure that it meets compliance criteria to the relevant standards and regulations
- Perform follow-up to achieve timely reimbursement
- Perform other duties as required
Requirements
- High school degree or equivalent
- 3-5 years' experience in healthcare/health insurance industry
Benefits
- Medical, dental, and vision insurance, available on first working day
- 401(k), eligibility after one year of service
- Employee stock purchase plan
- Tuition reimbursement
