Patient Access Svcs Rep

About the position

Under the direction of the Patient Access Manager, Supervisor, or Lead, the Patient Access Services Representative plays a vital role in ensuring a positive patient experience. This position is responsible for registering inpatients, outpatients, and emergency room patients by conducting professional interviews to gather demographic, financial, and biographical information.

Responsibilities

• Registering inpatients, outpatients, and emergency room patients
• Conducting professional interviews to gather demographic, financial, and biographical information
• Handling cashiering responsibilities, including collecting co-pays in the Emergency Department, estimated service costs in outpatient areas, and payments on existing accounts
• Answering patient inquiries related to cost estimates and balances
• Offering payment options
• Assisting with financial clearance when necessary

Requirements

• High school diploma or GED required
• Minimum of two years clerical experience
• At least two years of customer service experience required
• Proficient in Microsoft Windows and general computer applications
• CPR certification required within 30 days of hire (applicable only to assignments at Whitley or Warsaw locations)

Nice-to-haves

• Coursework or knowledge in Medical Terminology is preferred
• Excellent verbal and written communication skills
• Strong multitasking and critical thinking skills with the ability to work independently