PATIENT ACCESS SVC REP FLOAT, FCP - MCKINLEY PATIENT CARE GENERAL

Froedtert • Milwaukee, WI

10d • Onsite

About The Position

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house"/patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in person and on the phone. The PASR FLOAT is required to float to various clinic sites to support operational business needs.

Requirements

• One year of experience as a receptionist/assistant or work in a customer service field.
• Effective communication skills, oral and written required.
• Ability to multi-task.
• Strong proactive organizational skills a must.
• Excellent customer service skills.
• Proficient in Microsoft Outlook, Excel and Word.

Nice To Haves

• Previous experience in a healthcare setting preferred but not necessary.
• Knowledge of medical terminology and EpicCare is preferred.

Responsibilities

• Deliver an exceptional patient experience for "front of house"/patient facing needs.
• Proactively greet patients and visitors.
• Create a helpful, positive, welcoming and friendly patient experience.
• Provide outstanding customer service both in person and on the phone.
• Float to various clinic sites to support operational business needs.

Benefits

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED