About the position
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
Responsibilities
- Perform admitting duties for all patients admitted for services at the hospital.
- Assign accurate MRNs and complete medical necessity/compliance checks.
- Provide proper patient instructions and collect insurance information.
- Receive and process physician orders and utilize an overlay tool while providing excellent customer service.
- Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls.
- Adhere to policies and provide excellent customer service in interactions.
- Be accountable for point of service goals as assigned.
- Utilize quality auditing and reporting systems to ensure accounts are corrected.
- Conduct audits of accounts and assure that all forms are completed accurately and timely.
- Pre-register patient accounts prior to patient visits, including inbound and outbound calling.
- Explain general consent for treatment forms to the patient/guarantor/legal guardian.
- Review eligibility responses in insurance verification system and enter benefit data.
- Screen medical necessity using the Advanced Beneficiary Notice (ABN) software.
Requirements
- 1+ years of customer service experience.
- High School Diploma/GED.
Nice-to-haves
- CRCR certification required within 9 months of hire (Company Paid).
Benefits
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
