Patient Access Scheduling Representative, Full Time, Days, Specialty Unit

$42,224 - $54,704/Yr

Adventist Health - Kailua, HI

Full-time - Entry Level

Kailua, HI

Ambulatory Health Care Services

About the position

The Patient Access Scheduling Representative plays a crucial role in facilitating patient medical and financial clearance at Adventist Health Castle. This position requires strong communication skills and healthcare knowledge to assist in resolving issues related to patient access, service authorization, and scheduling coordination. The representative will handle sensitive information and interpret policies to ensure smooth operations within the healthcare setting.

Responsibilities

• Coordinates and schedules patient care for all wellness programs.
• Facilitates communication between patient scheduling staff and all user departments, physicians, physician office staff, and patient clients.
• Answers telephone inquiries regarding physician referrals and covers front desk duties when needed.
• Maintains patient scheduling database.
• Collaborates with patient financial services (PFS) to ensure appropriate authorizations are obtained in accordance with PFS policy and procedure.
• Submits documentation for retro-authorization as appropriate, files and appeals for denial of services.
• Develops monthly Wellness newsletter, updates website, and develops promotional flyers.
• Actively participates in training.
• Performs other duties as assigned by department leadership.

Requirements

• High School Education/GED or equivalent (Preferred)
• Associate's/Technical Degree or equivalent combination of education/related experience (Preferred)
• Two years' healthcare experience (Preferred)