H. Lee Moffitt Cancer Center & Research Institute - Tampa, FL
posted about 2 months ago
Full-time - Entry Level
Tampa, FL
Professional, Scientific, and Technical Services
About the position
The Patient Access Scheduling Coordinator II (PASC II) at H. Lee Moffitt Cancer Center is responsible for registering and checking in patients, as well as scheduling appointments and orders requested by the patient's care team. This role is primarily based in the Call Center, where coordinators perform registration and scheduling by phone, ensuring accurate information is gathered and communicated to patients. The position emphasizes customer service, accuracy in data entry, and collaboration with healthcare providers to facilitate patient care.
Responsibilities
- Perform pre-registration or registration of patients for appointments at the Cancer Center.
- Review insurance data to ensure each encounter can be billed appropriately.
- Communicate with providers and patients to correctly schedule appointment procedures.
- Explain required registration elements and forms to patients when necessary.
- Review documented instructions with patients to ensure proper preparation for scheduled procedures.
- Work collaboratively with team members as needed.
- Perform other job-specific duties as assigned.
Requirements
- High School Diploma or GED
- 1 year of customer service experience
- 1 year experience in patient registration and/or patient scheduling
- 1 year related customer service experience
- Working knowledge of scheduling systems and processes
- Strong computer skills
- Knowledge of medical terminology
- Critical thinking skills and a solution-focused approach
Nice-to-haves
- Associate's Degree
- Experience in a hospital, outpatient facility, or physician office
- Flexibility to work in various clinics depending on daily volumes
- Sensitivity and compassion for patients seeking cancer care
Benefits
- Career ladder opportunities for advancement
- Full-time employment with a day shift schedule
