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Patient Access Representative

$41,600 - $47,840/Yr

Liberty Resources - Syracuse, NY

posted 15 days ago

Full-time
Syracuse, NY
Social Assistance

About the position

The Patient Access Representative at Liberty Resources plays a crucial role in supporting clinic operations by performing various customer service functions. This position is part of a collaborative, multi-disciplinary team focused on providing integrated health care services, ensuring that patients receive timely and effective support throughout their care journey.

Responsibilities

  • Answer phone calls and route to appropriate person or document messages from patients/representatives accurately and deliver them to the appropriate members of the care team in a timely fashion.
  • Schedule appointments for MDs, NPs, therapists, nurses, nutritional services, and peer specialists; contact clients to reschedule appointments or provide appointment reminders when warranted.
  • Perform patient registration duties, including patient identification and EMR documentation of accurate demographic, insurance, and check-in details, with attention given to any patient-specific alerts.
  • Collect and process co-pays and provide receipts.
  • Process mail, faxes, make copies as requested, and troubleshoot printer/copiers, including requests for needed supplies such as toner and paper. Prepare and process work orders as required.

Requirements

  • One-year college/technical school or High school diploma (equivalent) with one-year relevant experience.
  • Strong organizational skills.
  • Knowledge of medical procedures and medical terminology.
  • Excellent oral and written communication skills required.
  • Ability to effectively use an electronic medical record.
  • Ability to work in a fast-paced outpatient family and behavioral health clinic environment.

Benefits

  • Career opportunities
  • Supportive work environment
  • Diverse workforce
  • Commitment to employee safety following CDC guidelines
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