Patient Access Representative

Illinois Bone and Joint Institute LLC•Park Ridge, IL

22h•$23 - $27•Hybrid

About The Position

The Patient Access Representative role has a full understanding of the entire revenue cycle and addresses a variety of patient inquiries. This role is important in achieving excellent patient satisfaction results. The Patient Access Representative role is critical in optimizing patient collections, maintaining accurate balances of patient accounts, and reducing outstanding receivables.

Requirements

High School Diploma or Equivalent
Accounts Receivable knowledge, minimum one year
Minimum two years experience in Healthcare Revenue Cycle
Professional communication and proven excellence in customer service
Adheres to organizational policies and procedures, including Corporate Compliance Program, HIPPA regulations
Knowledge of Medicare, Medicaid, HMO/PPO/EPO, Work Comp and Commercial Insurance operating procedures
Ability to effectively correspond and interact with patients, insurance payers, co-workers, management, and providers both written and verbal
Exhibit teamwork and a positive attitude in the workplace
Skilled in planning/organization, follow up, delegation, problem solving, and stress tolerance
Ability to work in a fast-paced environment
Stand or sit for extended periods of time

Responsibilities

Answer all incoming patient calls to the Revenue Cycle central business office
Explain all financial balances to patients as required
Answer all billing inquiries from patients to ensure their full understanding of financial obligations
Collect patient balances
Run credit card payments received in the central business office
Provide payment options to patients which includes budget plans and/or the financial hardship process
Identify, correct and/or communicate errors on claims to applicable Revenue Cycle teams and/or Clinic offices
Ensure timely resolution and follow up communication to patients
Other duties as assigned
Maintain a clean and safe work environment