Patient Access Representative | Aberdeen Medical Center | PRN

$33,800 - $47,840/Yr

Sanford Health - Aberdeen, SD

Full-time

Aberdeen, SD

10,001+ employees

Hospitals

About the position

The Patient Access Representative at Sanford Health is responsible for providing exceptional customer service to patients as the first point of contact. This role involves creating a welcoming environment, managing patient registrations, scheduling appointments, and ensuring a smooth patient experience in both phone and clinic interactions. The position is PRN, allowing for flexible hours based on the needs of the facility.

Responsibilities

• Greet patients and verify demographics.
• Create, scan, and route documents or electronic forms.
• Inform patients about documents and capture signatures on necessary paperwork.
• Establish and assign financial responsibility and assist with arrangements while adhering to policies and procedures.
• Collect co-payments, pre-payments, and payments on account balances.
• Work with nursing team and providers to coordinate and schedule appointments to meet patient needs.
• Obtain and coordinate referrals and conduct pre-authorization.
• Arrange interpreter services and check patients in/out.
• Operate multi-line phone and resolve work queue issues.
• Prepare and coordinate charts and organize supporting provider documents.
• Initiate and collaborate on patient financial assistance and track patient visits.
• Compile, distribute, administer, and score assessments.
• Coordinate Telemed appointments and make reminder calls for appointments.
• Assist with hospital admissions and perform office duties such as making copies or sending faxes.

Requirements

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Familiarity with medical terminology is helpful; customer service skills are essential.
• Six months of customer service experience desired.
• May require BLS for certain locations and/or settings.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Work/life balance benefits
• Generous time off package