Patient Access Rep I - CSRC ED LD Reg and Ops - Per Diem, On-Site, Nights

About the position

Do you love helping people every single day? Are you passionate about providing outstanding and high-quality service to patients and their family members? If you thrive in a dynamic environment, excel at multi-tasking and are ready to seek the exciting and important responsibilities of a Patient Access Representative, please consider this great opportunity and apply! As a Patient Access Representative, you are the face of Cedars-Sinai and can make a difference for our patients. You will be responsible for registering patients presenting to the medical center for treatment. Your priority is to deliver high quality and effective service to our patients and their family members.

Responsibilities

• Perform all admissions activities for pre-admit and face-to-face registration of patients presenting to the Main Admissions and/or outpatient areas for treatment.
• Facilitate patient access to Cedars Sinai Medical Center and secure all demographic and financial patient registration information.
• Conduct registration, preregistration, insurance verification, Third Party Liability (TPL) screening, Medi-Cal / Medicare eligibility verification, Workers Compensation eligibility, and secure cash deposits (co-pays, deductibles, cash packages).
• Explain information and answer questions.
• Demonstrate competency skills including the ability to perform job duties and interact with customers with sensitivity and attention to the patient population(s) served.

Requirements

• High School or GED required.
• A minimum of 1 year of customer service experience required, preferably in a healthcare setting.
• 2 years of experience in healthcare, insurance or related experience preferred.
• Previous work experience in an inpatient or outpatient admissions setting or physician's office preferred.
• Knowledge and/or experience in patient accounting or with an insurance payor preferred.
• Understanding of medical terminology preferred.
• PC literacy: Basic core computer skills and navigation skills required.
• Bi-lingual preferred/helpful.
• Scheduling flexibility and timeliness including evening, nights or weekend commitments.

Nice-to-haves

• 2 years college preferred.
• 2 years of experience in healthcare, insurance or related experience preferred.
• Previous work experience in an inpatient or outpatient admissions setting or physician's office preferred.
• Knowledge and/or experience in patient accounting or with an insurance payor preferred.
• Understanding of medical terminology preferred.