Patient Access / Registration FT eves

Trinity Health•Springfield, MA

4d•Onsite

About The Position

The Patient Access Representative is responsible for pre-registration, registration and admission functions for Mercy Medical Center Emergency Department. This role involves verifying insurance requirements, collecting upfront payments such as co-pays and high deductibles, and ensuring accurate data entry for demographic, financial, and advanced directives information. The representative will also handle non-covered fees, input data into the Meditech system, and complete all phases of the registration process, including patient identification, bracelets, and rights information. Additionally, this position coordinates bed assignments and maintains death books, releasing information to funeral homes as needed.

Requirements

Minimum high school diploma or equivalent
Medical terminology skills
Excellent customer service, verbal communication and interpersonal skills required

Nice To Haves

college preferred
Relevant medical office, hospital / physicians billing or patient registration experience preferred
Individuals with less than one year experience in patient registration in a hospital will be required for the third week of orientation.

Responsibilities

Verify insurance requirements
Responsible for upfront collections, co-pays and high deductibles
Ensure that all entries concerning demographic, financial and advanced directives are accurate
Collect non-covered fees
Inputs data into Meditech system
Complete all phases of registration process, (i.e.) other papers, patient bracelet, patient rights, Health Care Proxy info etc
Coordinate bed assignment for all patients and maintains death books and releases information to funeral homes