Patient Access Director I

Conifer Health Solutions

6d • Onsite

About The Position

Responsible for accurately scheduling complex diagnostic and/or surgical procedures. Conducts physician office/patient interviews, and explains hospital procedure guidelines and policies. Coordinates with clinical departments on schedule modifications. Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process. Enters data in scheduling system or other applications. Provides the customer with prep and other appointment instructions. Largely responsible for scheduling complex procedures. Follows guidelines for special requests/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers’ requests. Answers telephone calls according to designated scripting for the scheduling process. Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor. Notifies customer of physician order, pre-authorization and other financial clearance requirements. Performs functions of other PASU functions or registration when requested. This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

Requirements

• Minimum typing skills of 35 wpm
• Demonstrated working knowledge of software/system/equipment.
• Advance Customer service skills and experience
• Ability to work in a Call center environment
• Ability to receive and detailed information through oral and written communications
• Course in Medical Terminology required
• High achievement in productivity.
• Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
• This position requires high-level problem solving and analytical skills, technical accuracy, excellent communication skills and the highest ethical standards.
• High School Diploma or equivalent
• 2-5 year administrative experience in medical facility, health insurance, or related area.

Nice To Haves

• Knowledge of function and relationships within a hospital environment preferred
• Advanced understanding in surgery procedure scheduling preferred
• 3+ years in Patient Access/Scheduling preferred.
• Some college coursework is preferred

Responsibilities

• Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process.
• Enters data in scheduling system or other applications.
• Provides the customer with prep and other appointment instructions.
• Largely responsible for scheduling complex procedures.
• Follows guidelines for special requests/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers’ requests.
• Answers telephone calls according to designated scripting for the scheduling process.
• Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.
• Notifies customer of physician order, pre-authorization and other financial clearance requirements.
• Performs functions of other PASU functions or registration when requested.
• Interviewing, hiring, and training employees.
• Planning, assigning and directing work.
• Appraising performance.
• Rewarding and disciplining employees.
• Addressing complaints and resolving problems.
• Identifies opportunities to improve patient relations and shorten the time it takes to handle scheduling processes.

Benefits

• Medical, dental, vision, disability, life, and business travel insurance
• Management time off (vacation & sick leave) – min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED