Patient Access Coordinator

Growth Orthopedics•Portland, OR

12d•Onsite

About The Position

Orthopaedic Associates of Maine is hiring a Patient Access Coordinator in Portland, ME. This position is responsible for performing a variety of front-office functions including check-in, check-out, time of service collection, charge reconciliation, and basic pre-authorization tasks. The role provides support and guidance to patients, office staff, physicians, advanced practice providers, and physical therapists. The Patient Access Coordinator represents the practice in a professional and courteous manner while receiving patients and may require coverage for other clinic locations as needed.

Requirements

High school diploma or equivalent required.
Strong customer service, communication, and organizational skills.
Ability to multitask in a fast-paced environment.
Proficient computer and data entry skills.
Ability to maintain confidentiality and professionalism at all times.
Willingness to support other clinic locations as needed.

Nice To Haves

Previous medical office, scheduling, or front desk experience preferred.
Experience with EHR/practice management systems preferred.
Basic understanding of insurance verification and authorizations preferred.

Responsibilities

Greets each patient as they enter the practice in a professional, caring manner and is warm in welcoming patients and vendors.
Performs patient check-in/check-out process with all patients, reviewing patient charts to determine necessary registration information. Ensures patient records are accurate and up to date by verifying existing information or entering updated data into the computer system.
Collects copays and outstanding balances at the time of service and performs daily payment reconciliation.
Answers incoming internal and external calls.
Utilizes electronic health record for messaging to/from clinical staff.
Enters patient information into practice management system from faxed referrals, phone, or email and schedules appointments per clinical protocol.
Schedules outside diagnostic testing and secures authorization when required by insurance as directed by physician or advanced practice provider.
Performs Pre-Authorization tasks including managing ongoing authorizations for future visits when required by insurance.
Manages incoming faxes and other documents including but not limited to disability forms, referrals, and medical record requests.
Scans medical documentation and other required documents into electronic health record or other document imaging system(s).
Performs insurance verification as appropriate to ensure accurate billing to appropriate insurance for patient encounter(s).