Passenger Service Agent

$35,360 - $35,360/Yr

dnata - Orlando, FL

Part-time - Entry Level

Orlando, FL

1,001-5,000 employees

Support Activities for Transportation

About the position

dnata is hiring Passenger Service Agents at MCO Airport for part-time shifts. This role is essential for handling administrative procedures for international passengers before and after flights, ensuring a smooth travel experience. The position offers a competitive hourly wage and various benefits, contributing to dnata's mission of delivering exceptional air services.

Responsibilities

• Handle electronic check-in of passengers for international travel.
• Verify documents for international and domestic flights.
• Assign passenger seats and ensure correct boarding passes are provided.
• Verify ticket and seat reservations and match manifest to on-board count.
• Announce arrivals and departures as necessary.
• Provide information to passengers/customers as requested.
• Connect/disconnect Jetway/stairs as necessary.
• Assist with baggage tagging and baggage claim reports.
• Maintain current knowledge of all flight times during designated shift.
• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers.
• Perform other duties as assigned.

Requirements

• Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
• Possess a high school diploma or GED equivalent.
• Excellent communication and interpersonal skills.
• Possess basic computer literacy.
• Ability to stand, bend, stoop, and walk for extended periods of time.
• Push, pull, lift, and load up to 70 pounds.
• Exceptional customer service skills.

Benefits

• Paid time off
• Paid training
• 401K
• Company uniforms