Passenger Service Agent

$41,600 - $41,600/Yr

dnata - Jamaica, NY

Part-time - Entry Level

Jamaica, NY

Support Activities for Transportation

About the position

dnata is hiring Passenger Service Agents at JFK Airport, offering a part-time role focused on providing exceptional service to international passengers. The position involves handling administrative procedures related to passenger check-in, document verification, and ensuring a smooth boarding process. The company is recognized for its commitment to quality service in the aviation industry.

Responsibilities

• Handle electronic check-in of passengers for international travel.
• Verify documents for international and domestic flights.
• Assign passenger seats and ensure correct boarding passes are provided.
• Verify ticket and seat reservations.
• Match manifest to on-board count.
• Announce arrivals and departures as necessary.
• Provide information to passengers/customers as requested.
• Connect/disconnect Jetway/stairs as necessary.
• Assist with baggage tagging and baggage claim reports.
• Maintain current knowledge of all flight times during designated shift.
• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers.
• Perform other duties as assigned.

Requirements

• Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
• Possess a high school diploma or GED equivalent.
• Excellent communication and interpersonal skills.
• Possess basic computer literacy.
• Ability to stand, bend, stoop, and walk for extended periods of time.
• Push, pull, lift, and load up to 70 pounds.
• Exceptional customer service skills.

Benefits

• 401(k)
• Paid time off
• Paid training