Party City - Monroeville, PA

posted 4 months ago

Part-time - Entry Level
Monroeville, PA
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Seasonal Team Member at Party City, you will play a crucial role in delivering exceptional customer service and sales strategies that align with our customer-first philosophy. Your primary responsibility will be to ensure that every customer has a friendly, easy, and accurate shopping experience, whether they are shopping in-store or utilizing curbside pickup. You will be part of a dynamic team that is dedicated to creating lasting memories for our customers by providing them with the products and services they need for their celebrations. In this role, you will leverage technology to enhance the customer service experience, demonstrating a proactive attitude in overcoming obstacles to bring joy to our customers. You will be expected to master all Balloon and Omni channel service platforms, which include in-store pickup, delivery, and curbside pickup. Additionally, you will assist the Store Team Leader and Leads in onboarding and mentoring new team members, ensuring that everyone is aligned with our service model. Your ability to manage and plan daily and weekly workloads will be essential in meeting store sales goals and enhancing customer engagement. You will continuously role model behaviors that reflect our commitment to being friendly, easy, and accurate, while also supporting your fellow team members in delivering outstanding service. This position requires flexibility in scheduling to meet the needs of our customers and the business, and you will be responsible for fostering an engaging work environment that promotes teamwork and collaboration.

Responsibilities

  • Execute best in class sales and service strategies.
  • Provide exceptional customer service behaviors to guests.
  • Deliver a customer-friendly in-store and curbside shopping experience.
  • Leverage technology to enhance customer service for internal and external customers.
  • Manage and plan daily and weekly workloads to meet store sales goals and customer engagement.
  • Assist the Store Team Leader and Leads in onboarding and mentoring new Team Members.
  • Role model behaviors connected to Friendly, Easy, and Accurate service.
  • Support an environment that promotes engagement among team members.

Requirements

  • Prior retail management experience is preferred.
  • Ability to lead a team in a dynamic and fast-paced environment.
  • Strong communication skills to build relationships with staff and customers.
  • Adaptability to manage daily changes and challenges.

Benefits

  • Competitive salary
  • Fun working environment
  • Generous associate discount
  • Lifestyle benefits
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