Parts Specialist- Rio Grande City
O'Reilly Auto Parts - Rio Grande City, TX
posted 3 months ago
About the position
The Parts Specialist at O'Reilly Auto Enterprises LLC will play a crucial role in providing exceptional service to both retail and installer customers. This position is designed to support store management in achieving various operational tasks while ensuring that customers receive a high level of service. The Parts Specialist will be responsible for greeting customers promptly and assisting them in selecting the right merchandise, thereby enhancing the overall customer experience. This role requires adherence to company customer service programs, including Hi-5, Low Price Guarantee, and Rock the Call, among others. In addition to customer interaction, the Parts Specialist will assist managers and installer service specialists in serving professional customers as needed. The position involves completing assigned company training relevant to the role, which is essential for maintaining the high standards of service expected by O'Reilly Auto Parts. The Parts Specialist will also handle phone inquiries, accurately look up parts, quote prices, and recommend related items while ensuring compliance with the Low-Price Guarantee. The role includes financial responsibilities such as maintaining and securing the cash drawer, processing transactions, and handling exchanges and returns in accordance with company policies. The Parts Specialist will also be involved in daily operational tasks, including inventory management, stocking shelves, and maintaining store cleanliness. Additionally, the position may require the operation of store test equipment and performing in-store services for customers, such as installing wipers and testing batteries, where permitted by law. The Parts Specialist may occasionally drive a delivery vehicle to fulfill business needs, provided they meet the company's driving eligibility requirements.
Responsibilities
- Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
- Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
- Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
- Complete assigned company training relevant to position.
- Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
- Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
- Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
- Address and resolve customer complaints in a friendly manner.
- Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
- Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
- Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
- Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
- Occasionally drive a delivery vehicle to make deliveries when business needs dictate.
- All other duties as assigned.
Requirements
- Ability to quickly match alphanumeric sequences
- Ability to provide outstanding, friendly and professional customer service
- Must be able to multitask, handling customers on the phone and in the store at the same time.
Nice-to-haves
- Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
- ASE certification
- Fluency in multiple languages (Spanish is highly desired)
Benefits
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
