Parts Sales Specialist
Texas Kenworth - Tye, TX
posted 3 months ago
About the position
Murphy-Hoffman Company, LLC, known as MHC, is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to expand, we are seeking a dedicated Parts Sales Specialist to join our team. This role is pivotal in assisting customers and technicians in securing the necessary parts and supplies for their needs. The Parts Sales Specialist will be responsible for achieving monthly sales and gross profit forecasts while actively seeking and soliciting parts sales. In this position, you will work closely with customers, outside salespersons, and technicians to fulfill parts requirements under general supervision. You will prepare invoices for all over-the-counter sales and bill parts to repair orders issued to the shops. Additionally, you will assist in maintaining stock levels, receiving and shipping parts, and issuing local purchase orders. A key aspect of this role is to maintain a favorable relationship with customers by addressing their needs and issues promptly, escalating any significant concerns to your supervisor when necessary. The Parts Sales Specialist is also responsible for ensuring a neat and clean appearance in the customer parts area and parts warehouse. You will enter all lost sales into the inventory system to maintain proper inventory items and levels. Safety is paramount in this role; you will follow safe work practices and procedures, use safety equipment when required, and respond to suggestions for working safely. You will also ensure the proper care and maintenance of company vehicles and equipment, reporting any damage to your supervisor immediately. Other duties may be assigned by your supervisor as needed.
Responsibilities
- Assist customers and technicians in securing needed parts and supplies.
- Achieve monthly sales and gross profit forecasts.
- Solicit parts sales actively.
- Prepare invoices for over-the-counter sales and bill parts to repair orders.
- Maintain stock levels, receive and ship parts, and issue local purchase orders.
- Address customer needs and issues in a timely manner, escalating when necessary.
- Maintain a clean and organized customer parts area and parts warehouse.
- Enter lost sales into the inventory system to maintain proper inventory levels.
- Follow safe work practices and procedures, using safety equipment as required.
- Ensure proper care and maintenance of company vehicles and equipment.
Requirements
- One year of automotive parts related work experience.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks and requests in a timely manner.
Benefits
- Competitive Salary
- Medical, Dental and Prescription Insurance
- Disability and Life Insurance
- Paid Time Off program
- 401k and Profit Sharing with Employer Match
- Flexible Spending Account
- Internal Promotion Opportunities
- Tuition Reimbursement Program
- On the Job Training
