Parts Sales Outfitter

Bass Pro Shops•Bossier City, LA

4d•Onsite

About The Position

The Part Sales role maintains and controls boat, motor, trailer and ATV parts inventory and assist external and internal customers with purchases of or questions regarding parts. This role supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers. The Parts Sales Outfitter receives inquiries from customers requesting retail parts, price quotes, or general information either by phone or at the parts counter. They research customer inquiries using Internet sites, manufacturer contact, or on-site reference materials, and perform part sales transactions either on the phone or at the parts counter. This role also safeguards funds received and performs till reconciliation procedures daily. They create purchase orders to buy parts needed for stock, customer, or work order requirements and forward orders to the appropriate vendor. Upon receipt of parts, they check shipping documents against merchandise/quantities received for accuracy and perform data entry of parts received into the IDS inventory tracking system. Received merchandise is placed in a designated location for easy retrieval. Payment verification is done before special order parts are shipped. Parts are issued to technicians and riggers as per work order requirements, and then subsequently entered into IDS to track parts inventory. Refund transactions on returned parts or cancellations are verified and completed. Returned and warranty parts are sent back to the appropriate vendor, and credit is received. The role also prepares for and conducts required parts inventories as per established schedules, and reports and reconciles any inventory shortages or parts variances resulting from physical inventory. Finally, they maintain a clean and professional work area.

Requirements

High School education or equivalent experience
Ability to calculate figures such as discounts or percentages and make change to customers
Ability to communicate in a friendly and professional manner to our customers and other associates
Good phone etiquette
Ability to establish and maintain effective working relationships with Management, coworkers and customers
Ability to operate computer and perform data entry functions
Able to lift up to 50 pounds
Able to stand for extended periods

Nice To Haves

Marine knowledge helpful

Responsibilities

Maintain and control boat, motor, trailer and ATV parts inventory.
Assist external and internal customers with purchases of or questions regarding parts.
Receive inquiries from customers requesting retail parts, price quotes or general information either by phone or at the parts counter.
Research customer inquiries using Internet sites, manufacturer contact or on-site reference materials.
Perform part sales transactions either on the phone or at the parts counter.
Safeguard funds received and perform till reconciliation procedures on a daily basis.
Create purchase orders to buy parts needed for stock, customer or work order requirements and forward order to appropriate vendor.
Receive parts ordered and check shipping documents vs. merchandise / quantities received for accuracy.
Perform data entry of parts received into the IDS inventory tracking system.
Place merchandise received in designated location for easy retrieval.
Verify and validate receipt of payment in full before special order parts are shipped.
Issue parts to technicians and riggers as per work order requirements then subsequently enter those parts issued on work order in IDS to track parts inventory.
Verify and complete refund transactions on returned parts or cancellations.
Ensure returned and warranty parts are sent back to the appropriate vendor and credit is received.
Prepare for and conduct required parts inventories as per established schedules.
Report and reconcile any inventory shortages or parts variances resulting from physical inventory.
Maintain a clean and professional work area.