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Tom Wood - Richfield, MN

posted 2 months ago

Full-time - Entry Level
Richfield, MN
Management of Companies and Enterprises

About the position

The Parts Counterperson at BMW Motorcycles of Richfield is responsible for providing exceptional customer service at the parts counter, assisting customers with their parts and accessory needs for Powersports vehicles. This role involves maintaining inventory, collaborating with the service department, and staying informed about industry trends and products. A passion for motorcycles and customer service is essential for success in this position.

Responsibilities

  • Greet customers promptly and courteously at the parts counter or over the phone.
  • Provide excellent customer service by resolving customer needs and concerns promptly.
  • Assist customers in identifying the correct parts and accessories for their Powersports vehicles.
  • Provide knowledgeable advice on parts compatibility, availability, and pricing.
  • Maintain and organize parts inventory, ensuring that parts are stored correctly, and inventory counts are accurate.
  • Collaborate with the service department to ensure timely availability of parts for service jobs.
  • Stay up to date with Powersports products, parts, and accessories, as well as industry trends.
  • Support dealership events and promotions by participating in parts-related activities.

Requirements

  • Excellent communication and customer service skills.
  • Avid rider, with complete passion for the industry!
  • Ability to work in a fast-paced environment and handle multiple tasks efficiently.
  • Strong attention to detail and organizational skills.
  • Ability to lift and move parts and accessories as needed (up to 50 lbs).
  • Motorcycle license is required.

Nice-to-haves

  • Previous experience in a parts role is nice, but we WILL TRAIN the right person.
  • Knowledge of Powersports vehicles and parts is desirable.

Benefits

  • PTO & Vacation
  • Paid Holidays
  • Medical
  • Dental
  • Vision
  • 401k with Company Match
  • Life Insurance
  • Disability Insurance
  • Training
  • Tuition Reimbursement
  • Service Awards
  • Career Advancement
  • Discounts on motorcycles, parts, and all the accessories!
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