Kirby-Smith Machinery, Inc. Chico, TX - Chico, TX
posted 28 days ago
Full-time
Chico, TX
About the position
The Parts Counter Sales Associate is responsible for facilitating parts orders from both internal and external customers, ensuring timely communication and follow-up to drive customer satisfaction. This role is essential in creating lasting relationships with customers and delivering consistent results while embodying the company's core values.
Responsibilities
- Greets customers as they enter the branch
- Promptly answers incoming phone calls in a professional manner
- Processes parts orders from all methods of communication
- Maintains accurate records of customer transactions in the computer system
- Follows up on vendor back orders and processes vendor invoices in a timely manner
- Follows up on vendor part returns to ensure credit is received
- Promotes continuous employee and customer satisfaction to achieve unparalleled customer service
- Maintains a good understanding of all product lines supported
- Reads and understands parts manuals, serial number breaks, parts substitutions, campaigns, etc.
- Exhibits professional demeanor in dress, speech, and behavior
- Follows up with customers regarding order status and back-order fulfillment
- Maintains a clean and presentable workspace by keeping up with general housekeeping on a daily basis
- Performs other job-related duties as assigned
Requirements
- High School Diploma or Equivalent
- One (1) year of parts experience, preferably in the heavy equipment or related industry
- Ability to speak, read, and write in English
- Excellent verbal and written communication skills
- Basic knowledge and understanding of construction equipment and operating systems, such as hydraulic and electrical systems
Benefits
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid holidays
- Paid time off
- Paid training
