XPO - Dallas, TX
posted 8 days ago
About the position
As a Shop Customer Service Representative at XPO, you will act as a liaison between shop management, external vendors, and category management. Your role will involve reviewing, updating, and making data entries related to shop costs and supplies in the computerized maintenance management system (CMMS). You will communicate with vendors regarding preauthorized repairs, manage inventory control, monitor work orders, and ensure compliance with various reports. Additionally, you will create and close purchase orders, track shipments, and coordinate with accounts payable to ensure timely payment of invoices. This position requires you to safely move and stand for extended periods in both shop and office settings, tolerate occasional loud noise levels, and handle objects weighing up to 50 lbs frequently and occasionally more than 75 lbs.
Responsibilities
- Act as a liaison between shop management, external vendors, and category management
- Review, update, and make data entries related to shop cost and supply on parts in computerized maintenance management system (CMMS)
- Communicate with vendors via phone, email, and in person about preauthorized repairs including shipping parts, PO creation, and closing final invoices
- Inventory control including shop cycle counts, maintaining proper inventory on hand, processing core refunds, stocking parts, and processing credits for returned parts
- Monitor work orders to ensure parts are checked out properly
- Monitor various reports to ensure compliance
- Create and close purchase orders
- Create Pro numbers to track shipments
- Set up invoices to be paid and coordinate with A/P to ensure timely remittance
- Other tasks and responsibilities related to supporting the shop staff
Requirements
- 2 years of customer service experience
- Strong computer skills, including Microsoft Office
- Available to work a variety of shifts, including days, and occasional after-hours and/or weekends
Nice-to-haves
- Transportation industry experience
- Experience in a vehicle maintenance shop
- Excellent verbal and written communication skills
Benefits
- Pay starts at $21.16/hour
- Full health insurance benefits on day one
- Life and disability insurance
- Earn up to 13 days PTO your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
