Partner Success Executive

Stay22•Montreal, QC

8d•Onsite

About The Position

As a PSE at Stay22, you own our most strategic enterprise partnerships from the moment they go live to the moment they scale past what either of you imagined. You're the face of Stay22 to some of the biggest names in travel, and the voice of those partners inside our walls. This isn't a check-in-and-report role. It's a builder's role. You'll influence product roadmaps, lead cross-functional initiatives, and help define what great partner success looks like at a company that's moving fast.

Requirements

Proven experience managing enterprise or strategic accounts in Customer Success, Account Management, Partnerships, Digital Media, or agency environments
Must be fluent in English; proficiency in French, Portuguese, Spanish, or Italian is a strong advantage.
Strong working knowledge of HubSpot (ticketing, workflows, knowledge base features) or similar CRM platforms (Zendesk, HelpDesk).
Experience with BI and analytics tools (e.g., Looker, Tableau, Power BI, Google Analytics, Mixpanel, Amplitude) to identify patterns or troubleshoot performance issues.
Hands-on experience with Google Tag Manager, WordPress, and implementing scripts, tracking pixels, or similar performance optimization tools.
Strong knowledge of SEO, familiarity with GEO (Generative Engine Optimization), and digital marketing fundamentals.
Comfortable integrating AI tools into daily workflows to improve efficiency and partner outcomes (Claude, Glean, Gemini, NotebookLM, or equivalent)
Understanding of API integrations, ability to troubleshoot and clearly document issues related to REST or GraphQL APIs.
Basic familiarity with SQL or NoSQL databases, including running simple queries and troubleshooting.

Responsibilities

Lead enterprise partner onboarding from sales handoff through launch, coordinating timelines, technical integrations, and stakeholder alignment to drive fast time-to-value
Own the full stakeholder relationship across operational, commercial, and executive levels, maintaining strategic account plans that reflect current partner goals and long-term engagement strategy
Monitor account health proactively, identify churn risks early, and lead recovery strategies before they escalate
Analyze partner performance independently; traffic trends, revenue, conversion benchmarks and deliver business reviews with clear insights and actionable recommendations
Identify and convert upsell, cross-sell, and expansion opportunities through ongoing performance analysis and a deep understanding of the partner's business
Own the expansion pipeline end-to-end, maintaining forecast accuracy and developing the commercial fluency to drive base growth
Lead rate and commission conversations, contract renewals, and escalation handling with confidence and grounded in data
Collaborate cross-functionally with Sales, RevOps, Data, Product and GTM teams to unblock partners, accelerate integrations, and move strategic initiatives forward.
Synthesize partner feedback into structured product input, contributing to roadmap prioritization through a consistent voice-of-partner loop
Mentor junior team members and take ownership of internal playbooks, processes, and feedback loops that raise the standard of the broader team