Partner Success Associate

About the position

Imagine Pediatrics is seeking a Partner Success Associate to support client engagement and growth within a newly created Partner Success Department. You will play a critical role in supporting the build of the new department with key business results related to client retention and contract performance. Additionally, you will be responsible for client-facing delivery expectations, internal governance and communication, and collaborating across the organization to ensure all deliverables and milestones are met with quality and excellence.

Responsibilities

• Build fluency in the suite of dashboards and data available to report against contract obligations.
• Translate available data into meaningful, story-telling presentations related to contract performance (e.g. enrollment, utilization, quality measures).
• Project manage and track next steps and follow-ups from external meetings through to completion.
• Collaborate with the Sr. Manager, Partner Success and Sr. Director, Partner Success to support Joint Operating Committee meetings with clients and Internal Contract Management Meeting with senior leadership.
• Build and manage new templates for the Partner Success team as opportunities to standardize present themselves.
• Lead documentation of process optimization efforts for the Partner Success team as opportunities to streamline present themselves.
• Coordinate efforts to improve contract performance, enhance care coordination, or solve pain points within the attributed population.
• Work closely with our data team to generate reporting that supports care coordination and performance management with each client.
• Regularly communicate project status, barriers, risks, and updates to key stakeholders across the organization.

Requirements

• A knack for building strong relationships and partnerships.
• Demonstrates excellent project management skills, such as ability to develop high-quality materials, work on concrete deadlines, and deliver results independently.
• Proficiency with project management tools, Microsoft PowerPoint and Microsoft Excel.
• 1-3+ years' experience working in a healthcare company, experience with a management consulting firm a plus.
• A 'commercial mindset' to help the company meet its high growth goals. Experience at an early to mid-stage start-up company is a plus.
• Understanding of the healthcare ecosystem, with a specific focus on the nuances and intricacies of value-based care; experience with Medicaid health plans is a plus.
• Demonstrated ability/flexibility to work cross-functionally in a fast-growing company.
• Excellent organizational skills with an ability to multitask across projects in a variety of subject matter areas.
• Strong analytical, critical thinking and problem-solving skills.
• Desire to learn, grow quickly, with a bias for action.
• Willingness to travel (20%).

Nice-to-haves

• Experience with management consulting firms.
• Experience at an early to mid-stage start-up company.
• Experience with Medicaid health plans.

Benefits

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer