Partner Client Engagement Manager

About the position

The Partner & Client Engagement Manager at De Beers Group is responsible for managing operational support to ensure efficiency in administration, inventory, operations, and logistics while collaborating with partners, retailers, and the sales team. Reporting to the Vice President, Sales & Client Management, this role is crucial for managing the overall operations of the US business and ensuring the proper movement of products, including shipments and inventory control processes. The position also involves overseeing training requirements for retailers and assisting in trade or partner events in New York City.

Responsibilities

• Management and support overall operations of US business.
• Manage all functions of operations ensuring efficient administration of business activities.
• Manage training requirements for retailers.
• Follow up on all memo needs and requirements as well as sales to retailers.
• Ensure proper movement of product including shipments, transfers, consignments and movement between overseas offices, partners and retailers.
• Oversee inventory control processes to ensure accurate control of inventory.
• Manage an operations team when the need arises (2026 onwards).
• Assist in trade or partner events both in and out of New York City.

Requirements

• Undergraduate qualification (Bachelor’s degree or equivalent) in a relevant functional discipline, e.g., Business, Commercial, Marketing or equivalent record of extensive experience in a role and context of similar complexity.
• 5+ years in operations management.
• Experience in developing and executing operations strategies that drive revenue growth.
• Strong background in operations, budgeting, and performance analysis.
• Demonstrated ability to build and maintain strong relationships with key clients.
• Experience in developing client retention strategies and improving customer satisfaction.
• Expertise in handling complex client negotiations and resolving conflicts.
• Deep understanding of the industry in which the company operates, including market trends and competitive landscape.
• Experience in strategic planning, including market analysis and identifying growth opportunities.
• Ability to translate strategic goals into actionable plans and initiatives.
• Ability to manage multiple projects and tasks simultaneously.
• Proficiency in using data and analytics to drive operational performance and make informed decisions.
• Strong problem-solving skills to address challenges and capitalize on opportunities.
• Excellent communication skills, both written and verbal, with the ability to influence and persuade stakeholders.
• Strong interpersonal skills to build relationships with clients, team members, and other departments.
• Must have strong relationships with key retailers and wholesalers in the region.

Nice-to-haves

• Understanding of diamond and jewelry landscape.
• Strong analytical skills and full understanding of 4 Cs of a diamond and the expectations of the US retailer.

Benefits

• Competitive salary range of USD $130,000 – USD $148,200 per annum.
• Commitment to safety, health, and well-being of colleagues.
• Equity, Diversity & Inclusion initiatives.
• Sustainability framework and community engagement.