Part Time Veterinary Receptionist

$27,040 - $33,280/Yr

Countryside Pet Clinic, P.a. - Andover, KS

Part-time - Entry Level

Onsite - Andover, KS

Professional, Scientific, and Technical Services

About the position

The Client Services Specialist at Countryside Pet Clinic plays a crucial role in delivering exceptional customer service while ensuring a smooth flow of clients and patients through the animal hospital. This position involves direct interaction with clients, managing check-in and check-out processes, and supporting the medical staff in various administrative tasks.

Responsibilities

• Greet clients and determine their needs for both clients and patients.
• Complete the check-in and check-out process for clients.
• Maintain a professional and courteous manner with staff and clients.
• Communicate with clients during their wait times to enhance their experience.
• Ensure a picture of every patient is taken and added to their chart.
• Promote Paw Plans and other clinic initiatives set by the Leadership Team.
• Schedule clients for prompt treatment and other necessary services.
• Verify client information for accuracy before they leave the clinic.
• Assist with client reminders for health assessments and other services.
• Pull patient charts for daily appointments and update information as needed.
• Flag clients once the reception check-in process is complete.
• Assist technicians in filling preventative prescriptions for clients.
• Perform over-the-counter sales of merchandise and provide product knowledge to clients.
• Invoice clients, collect fees, and manage payment processes according to hospital policies.
• Advise hospital staff about incoming emergencies and maintain cleanliness in the reception area.
• Prepare and send various correspondence for the doctors and Hospital Manager.
• Demonstrate a full working knowledge of AVImark procedures.

Requirements

• High school diploma or GED required.
• Prior client service experience preferred but not required.
• Basic veterinary medical knowledge, including products and services.
• Excellent oral and written communication skills.
• Basic computer skills, including Microsoft Office and AVImark experience preferred.
• Strong organizational skills with the ability to multi-task.

Nice-to-haves

• Bachelor's degree preferred.
• 1 year of experience in medical terminology preferred.

Benefits

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Referral program
• Retirement plan