Part-Time Universal Banker

$39,520 - $43,680/Yr

Stoneham Municipal Employee Federal Credit Union - Stoneham, MA

Part-time - Entry Level

Stoneham, MA

About the position

The Part-Time Universal Banker at Stoneham Municipal Employees Federal Credit Union is responsible for providing exceptional customer service while handling various financial transactions and inquiries. This role requires a friendly demeanor and the ability to float between branches, ensuring members receive assistance with their banking needs. The position emphasizes maintaining a strong community connection and offers opportunities for career advancement within a supportive team environment.

Responsibilities

• Welcome members to the credit union and provide routine information concerning services in accordance with credit union policies.
• Receive and process members' current financial transactions, including deposits, withdrawals, loan payments, and money orders.
• Assist with mail or email transactions when available.
• Place holds on accounts for uncollected funds.
• Answer member inquiries in person or on the telephone and/or direct members to the appropriate department.
• Ensure that the teller station is properly stocked with forms, supplies, brochures, etc.
• Maintain an up-to-date and comprehensive knowledge of all credit union products and services handled or promoted by tellers.
• Maintain an up-to-date and comprehensive knowledge of all related policies and procedures, rules, and regulations for the teller area, including robbery procedures.
• Cross-sell credit union services such as safe deposit boxes, traveler's checks, debit cards, credit cards, online banking, or other promotional products where available.
• Balance cash drawer at the end of the shift and compare the totaled amount to the computer-generated proof sheet. Research and resolve discrepancies, reporting any issues to the supervisor as necessary.
• May help other tellers research and resolve discrepancies.
• Work Saturday rotation.

Requirements

• High school diploma or GED.
• Two or more years of similar or related experience.
• Strong customer service and communication skills.
• Proficient PC skills including Microsoft Office programs (Word and Excel).
• Dependable and able to juggle multiple tasks at one time.
• Reliable transportation and availability to travel to any branch for coverage.
• Detail-oriented and able to function in a fast-paced and changing environment.

Nice-to-haves

• Credit Union experience (2 years preferred).

Benefits

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off