Roamstead Management, LLC - Cosby, TN

posted 22 days ago

Part-time - Entry Level
Cosby, TN

About the position

The Part-Time Property Host/Front Desk Associate/Guest Experience role at Roamstead involves providing exceptional customer service to guests at a modern campground in the Smoky Mountains. The position requires assisting with lodge operations, guest interactions, and food and beverage service, ensuring a welcoming and comfortable environment for all visitors. The ideal candidate will have a passion for hospitality and the outdoors, with responsibilities that include managing guest check-ins, taking food and drink orders, and leading on-site activities.

Responsibilities

  • Greet guests upon check-in and ensure they have everything they need for a comfortable stay.
  • Work in the kitchen and bar area, taking food/beverage orders, preparing food, mixing cocktails, and making espresso drinks.
  • Share knowledge of the area and recommendations for activities, restaurants, etc.
  • Actively look for opportunities to improve the guest experience.
  • Solve guest requests/problems in a timely manner.
  • Operate reservation software: take/cancel/move reservations over the phone, according to Roamstead's policies.
  • Ensure F&B and Retail is fully stocked, organized, and merchandised correctly.
  • Lead on-site guest activities, including crafts, scavenger hunts, special events, live music, etc.
  • Ensure property remains clean and safe for all guests, communicating needs to maintenance and housekeeping staff.
  • Communicate frequently with management about opportunities for improvement.
  • Work together, assisting teammates as needed to ensure a memorable guest experience.
  • Perform any other duties as requested by management.

Requirements

  • At least 2 years of hospitality experience in guest relations preferred.
  • Ability to thrive in a fast-paced environment.
  • Ability to balance multiple, concurrent tasks while maintaining positive interactions with guests and staff.
  • Ability to work nights, weekends, and holidays as needed.
  • Ability to maintain a calm, positive attitude in stressful situations.
  • Ability to solve problems creatively with limited resources.
  • Willingness to work with diverse individuals and embrace company culture.

Nice-to-haves

  • A passion for the outdoors and for people.
  • College degree or equivalent work experience.
  • Experience in food and beverage operations.
  • Proficiency in Microsoft and Google Suite applications.
  • Well-groomed and have pride in appearance.

Benefits

  • Compensation based on experience and expertise.
  • Benefits available to full-time employees.
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