About the position
Harris Teeter will provide training to all associates who have extensive customer contact. If a customer wishes to make a specific comment or complaint that you cannot resolve, direct that person to department management or the manager-on-duty for appropriate action. Remember that all contacts with the public in person, over the telephone, and through any communication reflect not only on an individual associate but on Harris Teeter as a whole. Positive customer relations will not only enhance the public's image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. Is responsible for nearly every aspect of the Personal Shopper program, from downloading internet orders to loading customer vehicles. During down times, the Order Selector also performs the duties of bagger and/or cashier.
Responsibilities
- Demonstrate the highest level of customer service.
- Follow through on customer requests and contact the manager-on-duty if unable to fulfill a request.
- Maintain focus on customer service and bagging orders.
- Greet every customer and accompanying family members.
- Thank customers for shopping with us.
- Download and shop internet orders following all policies and procedures.
- Operate Point of Sale Register and bag orders per policy.
- Stage and load grocery orders.
- Complete all required paperwork.
- Communicate effectively with customers and store associates.
- Maintain a clean and professional appearance.
- Report to work on time and notify management of any absences or lateness.
- Assist customers in locating products.
- Inform management of any issues with advertised items or prices.
- Perform light cleaning and maintenance tasks when business is slow.
- Adapt to various situations and shifting priorities.
- Support fellow associates and assist with their tasks.
- Comply with health and safety regulations.
- Handle chemicals according to safety guidelines.
- Establish a working environment of trust and respect.
Requirements
- Must be at least 18 years of age.
- Excellent communication and interpersonal skills.
- Ability to read and comprehend simple instructions and correspondence in English.
- Ability to perform basic mathematical operations.
- Ability to apply commonsense understanding to carry out detailed instructions.
- Valid Driver's License and must be bondable.
- Completion of required training including customer service and safety.
Benefits
- Flexible scheduling
- Employee discounts
- Training and development opportunities
