Part Time Patient Services Specialist

About the position

The primary responsibilities of Patient Services Specialist (PSS) to provide quality customer service by greeting the patient, collecting their information and payments in addition to scheduling appointments and maintaining medical records. Due to the different AON office layouts, the below responsibilities and tasks will be broken up or not based on size and skill in office.

Responsibilities

• Create and maintain patient charts within the EMR and billing systems for New and Hospital Consult Patients.
• Accurately record and communicate Hospital Consults to the appropriate physician.
• Responsible for all physician requests regarding schedule changes, patient appointments, etc.
• Maintain all future schedules to adhere to physician preferences such as max number of patients, gaps between patients, canceling appointments etc.
• Work with physicians to assign new patients to appropriate clinician per office policy.
• Accurately and promptly check-in patients per clinic policy, collect and document payments, and verify demographic information is up to date.
• Collect or scan patient identification, patient chart photo and insurance cards.
• Prepare and work reports in accordance with AON and clinic protocols to ensure all patient care is accurate and timely.
• Schedule patient appointments including follow-ups, treatments, referrals, and outside testing ordered by the physician.
• Prepare the clinic daily close deposit and documents.
• Balance the Cash drawer if applicable.
• Distribute documents to appropriate departments.
• Maintain E-Fax servers and distribute appropriately and/or accurately enter to patient chart as required.
• Fax or mail records requested by patients or outside physicians.
• Request missing information for future appointments from facility or provider and has them faxed to the clinic then files record in chart.
• Check sign-in list as patients arrive for appointments.
• Promptly note patient's arrival in EMR system and note the patient's location to notify appropriate staff of patient's arrival.
• Verify the patient's identity according to AONS' Patient I.D. policy.
• Collect patient co-pays at time of sign-in and print or write a receipt and give to the patient.
• Notify Financial Counselor if patient is unable to make payment.
• Answer telephone promptly and route calls or take messages as appropriate.
• Contact patients who do not keep appointment to determine reason and reschedule.
• Document the call and reason in patient's Onco/EMR.
• Cancel missed appointments in computer to produce clean schedules at end of the workday.
• Schedule follow-up appointments for clinic as directed by physician's orders and depart patients out of EMR system.
• Request and collect payment from patients as stated on A/R Report and/or computer.
• Maintain fax machine with supplies.
• Assemble all new patient and Hospital Follow-Up (HFU) charts.
• Obtain pertinent information for patient's appointments by calling referring Doctor, hospital, labs, etc.
• Run daily close each day.

Requirements

• High School Diploma; Associates degree a plus.
• Minimally one year healthcare field experience; Physician office preferred.
• Patient/Customer focused.
• Attention to detail with strong ability to multitask.
• Excellent interpersonal skills.
• Strong communication skills with a wide variety of personalities.
• Proficiency in MS Office Word, Excel, Power Point, and Outlook required.