Parking Operations Account Manager - Los Angeles

JMH Companies•Los Angeles, CA

1d•$80,000 - $90,000•Onsite

About The Position

The Parking Operations Account Manager is responsible for the administration of all day-to-day activities related to parking garage and surface lot management. This role involves directly overseeing one or more operations and being responsible for account performance regarding financial, government compliance, and customer/client satisfaction objectives. The position requires maintaining relationships with current clients to obtain references and leads for new business opportunities. Account Managers are responsible for the accountability, training, and development of all Premium Parking staff, expected to inspire associates to continuously improve and develop their knowledge and skills.

Requirements

Establish a cooperative working atmosphere among staff.
Strong customer service skills and abilities.
Ability to multi-task and work independently.
Communicate professionally and effectively with all levels of the organization both verbally and in written form.
Exchange ideas, information, and options with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, and solutions.
Apply principles of rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
Proficiently use Microsoft Word and Excel to produce reports and spreadsheets.
Integrate analyses of data to discover facts and/or develop knowledge concepts or interpretations.
Maintain a calm demeanor in emergency situations.
Demonstrate a sense of urgency and timeliness.
Parking management experience (preferred, but not required).
Ability to lead and motivate team members.
Must be detail-oriented and extremely well organized.
Valid license with 3+ years driving experience.
No MAJOR violations (DUI, reckless driving, negligent homicide) in the past 7 years.
No more than two MINOR violations in the past year (accident, speeding).
No suspensions within the last 3 years.

Responsibilities

Administration of all day-to-day activities related to parking garage and surface lot management.
Directly oversee one or more operations and are responsible for account performance for financial, government compliance, and customer/client satisfaction objectives.
Maintain relationships with the present clients to obtain references and leads to new business opportunities.
Accountability, training, and development of all Premium Parking staff.
Inspire associates to continuously improve and develop their knowledge and skills.
Cultivate and maintain positive, strong relationships with clients, including responding to client requests and concerns and attending meetings with property owner and real estate management organizations.
Complete weekly financial reports and monthly projections, communicating with executive leadership.
Maintain parking software and billing systems.
Maintain familiarity with access and revenue control system hardware and software.
Direct projects related to the physical operation of parking garages and surface lots including cleaning, repair, equipment maintenance and security.
Maintain a first-class operation at all times.
Engage in the development of location-level financial and operational goals.
Develop and execute marketing and operating strategies and participate in market research and new business development.
Manage all parking personnel, including recruiting, training, evaluation, and salary administration.
Comply with and enforce Premium Parking company policies.
Develop and maintain positive tenant relations.
Manage all aspects of the tenants’ parking, including rent roll maintenance, contract files, and lease provision compliance.
Lead Special Event planning and execution.
Promote Premium Parking and participate in market research and new business development.