Panera Bread - Washington, PA
posted about 1 month ago
Full-time - Entry Level
Washington, PA
Food Services and Drinking Places
About the position
The Panera Catering Lead at Flynn Panera is responsible for overseeing the daily operations of the café, ensuring exceptional customer service, and leading a team of up to 75 staff members. This role combines strategic planning with hands-on management to create a positive dining experience in a fast-paced environment. The position emphasizes leadership, team motivation, and adherence to safety and sanitation standards, all while fostering a culture of care and quality service.
Responsibilities
- Serve as a role-model and lead the team.
- Ensure that team members are providing great customer service.
- Take ownership for the business performance of the restaurant.
- Maintain a safe, secure and healthy environment by following all safety and sanitation standards and procedures.
- Run quality opening, mid and closing shifts ensuring a consistent positive customer experience.
- Coordinate the entire operation of the restaurant during scheduled shifts.
- Greet customers and conduct table visits to ensure customer satisfaction.
- Recruit, train and motivate staff.
- Assist the specialist within the bakery-cafe, ensuring team members are properly trained and fully competent in all aspects of food service and customer support.
- Ensure objectives are achieved while operating within all company guidelines, cultural values and following ethical business practices.
Requirements
- At least 1-2 years of hospitality experience.
- Food management certifications are a plus.
- Excellent organization, customer service, and time management skills.
- Proven track record for leadership.
- Passion, energy, and a positive attitude.
- Ability to work well under pressure and with a diverse group of people.
- Must have a valid driver's license and reliable transportation.
Nice-to-haves
- Experience in time management.
- Associate's degree.
Benefits
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Opportunities for advancement
- Referral program
