Overinght Bilingual Customer Experience Agent

$29,120 - $37,440/Yr

Answerone - McAllen, TX

Full-time - Entry Level

McAllen, TX

Administrative and Support Services

About the position

The Overnight Bilingual Customer Experience Agent at AnswerOne is responsible for professionally handling incoming calls in a busy call center environment. This role requires providing assistance to customers, transferring calls, and taking messages as necessary. The position is full-time and requires fluency in both Spanish and English, along with strong communication skills. The company offers on-the-job training, making it suitable for entry-level candidates with a positive attitude and a willingness to learn.

Responsibilities

• Professionally handle incoming calls from customers.
• Greet callers in a positive and helpful manner.
• Provide and request required information from callers.
• Transfer calls or take messages as necessary.
• Log in at the start of the shift and 'go ready' to begin taking calls.
• Work on the state-of-the-art call processing system and prioritize customer needs.

Requirements

• Bilingual in Spanish and English.
• Strong writing and communication skills.
• Computer skills and typing ability (35 wpm or better).
• Dependability and a welcoming voice with an upbeat tone.
• Entry-level experience, preferably in customer service or call center.

Nice-to-haves

• Previous call center experience is a plus but not required.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Life insurance
• Paid vacation
• Legal assistance
• Employee stock ownership