Outside Parts & Service Sales Rep

Full-time - Entry Level

Latham, NY

Machinery Manufacturing

About the position

The Outside Parts & Service Sales Rep is responsible for growing the parts and service business by identifying and developing new business opportunities through existing and prospective accounts. This role involves establishing strong customer relationships and introducing new products or services to various fleets.

Responsibilities

• Establish and maintain strong relationships with new and current customers.
• Introduce new products or services to local trucking, coach, delivery, emergency, and construction fleets.
• Develop and maintain a working knowledge of products and services offered.
• Actively seek and identify new customers through cold calling in the assigned territory.
• Maintain customer contact information and communications utilizing the Company’s CRM.
• Analyze customer needs and determine how company products and services can best be utilized.
• Prioritize and organize sales call activities.
• Review sales activities, opportunities, and objectives with internal departments.
• Timely completion and submission of daily customer visit logs.
• Assist with customer parts returns, warranty support, service issues and disputes as needed.
• Attend sales and trade shows to develop knowledge of market/industry trends and competition.
• Develop social and networking business relationships within the industry to generate and maintain a positive image for the organization.
• Conduct all business transactions in an ethical manner.

Requirements

• Valid Drivers License and clean driving record.
• Working knowledge of trucks, diesel engines, HD transmission, and driveline preferred.
• Good customer service, communication, telephone, and organizational skills.
• Self-motivated, dependable, driven individual.
• Ability to effectively build relationships with customers and co-workers.
• High School Graduate or GED.
• Experience in the heavy-duty truck parts or service industry preferred but not required.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Prior experience with Salesforce a plus.

Nice-to-haves

• Experience in the heavy-duty truck parts or service industry preferred but not required.

Benefits

• Company provided Medical, Dental, Vision
• Paid Vacation and Sick Time
• Paid Holidays
• Flex Spending account
• Life Insurance
• Disability Insurance
• Employee Assistance Program
• 401K with 3% company match