Outside Parts Sales Representative

Full-time - Mid Level

Sumner, WA

11-50 employees

About the position

The Outside Parts Sales Representative at Dobbs Peterbilt is responsible for managing parts accounts for existing and prospective customers. This role involves traveling to provide on-site customer support, achieving sales and profit objectives, and ensuring high customer satisfaction. The representative will develop strategies to meet sales goals, maintain customer databases, and identify new business opportunities while adhering to company policies.

Responsibilities

• Develop strategies to achieve sales objectives and stay current with new products and sales promotions.
• Represent the Company, including the Service Department and Truck Sales, in identifying innovative solutions to exceed our customer's needs.
• Provide Parts Manager daily/weekly update reports to monitor performance against sales goals.
• Maintain a database of customers and utilize effective follow-up communications to ensure customer needs are met in a timely manner.
• Achieve high customer satisfaction in managing existing customer's day-to-day business needs.
• Address customer issues or disputes in a prompt and appropriate manner.
• Identify opportunities for new business with the ability to translate this into new sales activity.
• Achieve and surpass monthly/quarterly/annual sales quota/goals and new customer/business goals.
• Continuously achieve weekly conversion rates.
• Dedicate sales time to prospecting for new accounts and reflect this in the CRM reporting.
• Plan territory coverage and call upon current and prospective key accounts regularly.
• Log sales activities in a CRM system.
• Strictly observe the Company's Sales Policy Manual.

Requirements

• High school graduate or GED.
• 2 years parts sales experience, preferably in the commercial vehicle industry.
• Valid driver's license in the state of employment and a qualified MVR abstract.
• 3 years of direct customer-facing sales experience.
• Proven prospecting and closing skills.
• Ability to work independently without direct on-site supervision.
• Basic knowledge of Microsoft Excel, Word, and Outlook and demonstrated computer proficiency.
• Heavy-duty truck aptitude.
• Strong organization, communication, and phone skills.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Vision insurance
• Life insurance