Outlets Food & Beverage Manager (FT) ("Gerente de Outlets de Alimentos y Bebidas")

EVANS HOTELS LLC • San Diego, CA

4d • $83,000 - $88,000 • Onsite

About The Position

The Outlets Manager oversees Room Service, Pool, and Golf Food & Beverage operations. This role ensures that Forbes Five-Star and AAA Five Diamond service standards are consistently upheld across all outlets through personalized, timely, and professional food and beverage service. Key responsibilities include driving operational excellence, fostering a culture of hospitality, and creating memorable guest experiences that enhance overall guest satisfaction and loyalty. The Outlets Manager may also provide support to other Food & Beverage operations as needed to meet business demands and maintain service excellence throughout the resort.

Requirements

• Bachelor’s degree from a four-year college or university, preferably in hospitality.
• At least 2 years of relevant experience and/or training.
• Experience running shifts, including scheduling, performance management, problem-solving, guest service, and day-to-day operations.
• Availability to work on weekends and holidays is required.
• Working knowledge of POS (MICROS, Aloha, or other systems), OpenTable, and Microsoft Office Suite.
• Must be able to attain a valid San Diego County Food Handler certification upon hire.
• RBS Certification required.
• Must have an unexpired and valid driver's license with no recent violations.
• For insurance purposes, candidates must be over 21 years of age.
• Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 40 lbs.

Nice To Haves

• Previous similar position in a luxury hotel or similar industry is preferred.
• A combination of experience, education, and/or training may be substituted for either requirement.

Responsibilities

• Deliver and maintain Forbes Five-Star, AAA Five Diamond, and brand service standards across all assigned outlets.
• Promote personalized service, attention to detail, and memorable dining experiences.
• Ensure the quality, presentation, and consistency of all food and beverage offerings meet resort standards and exceed guest expectations through exceptional execution and attention to detail.
• Oversee and coordinate operations across Room Service, Pool Bar, and Golf F&B Cart outlets, ensuring consistency in service, product quality, and operational execution.
• Partner closely with the Director of Food & Beverage and other Food & Beverage and Culinary leadership teams to align outlet operations with departmental goals, service and programming initiatives.
• Collaborate with hotel departments (e.g., Front Office, Golf Operations, Housekeeping) to support cross-functional initiatives and guest experiences.
• Recruit, train, coach, and mentor team members, ensuring a high-performing, service-oriented culture.
• Participate in menu planning, pricing strategies, and promotional initiatives, offering operational insights and guest feedback to guide culinary decisions.
• Implement training programs and performance evaluations to foster growth and improve staff capabilities.
• Promote teamwork and employee engagement, ensuring alignment with company values and expectations.
• Address performance issues promptly and constructively, in accordance with HR and company policies.
• Monitor P&L performance, labor cost control, inventory, and procurement practices to ensure budget compliance and profitability.
• Manage scheduling, labor allocation, inventory controls, and operational resources across outlets to maximize efficiency and guest satisfaction.
• Develop and execute outlet promotions, programming, and special events that enhance the guest experience and drive revenue.
• Implement and maintain company SOPs, brand standards, and service expectations.
• Maintain compliance with all local, state, and federal regulations, including health, safety, and sanitation laws.
• Perform additional duties and responsibilities as directed by the leadership team.

Benefits

• Hands-on manager and leadership training
• Employee appreciation days
• Staff awards and recognition
• Company-wide beach clean-ups and volunteer opportunities
• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family and friends.
• Free Employee Parking and/or discounted MTS Pronto card
• Free Meals & Refreshments during working shifts
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager