OSS Provisioning and Automation Architect

Ritter Communications - Millington, TN

Full-time - Mid Level

Millington, TN

Telecommunications

About the position

The OSS Automation Architect is responsible for automation strategies for the Ritter Communications OSS environment. This role will be responsible for collaborating with cross-functional teams to enhance system performance, reduce operational costs, and improve service delivery through effective provisioning, service activation, and automation practices for all residential and business customers.

Responsibilities

• Develops and manages architecture for OSS provisioning and automation, ensuring scalability, reliability, and security.
• Defines and executes an automation strategy for OSS processes, including service provisioning and automation monitoring.
• Works with vendors and internal groups to ensure 100% flow through provisioning/activations on current and future platforms for residential and business customers.
• Measures and provides KPI's for automation process within activations, turnup and support.
• Evaluates and selects appropriate automation tools and technologies based on project requirements and industry best practices.
• Maintains comprehensive documentation of automation processes, configurations, and workflows for reference and training purposes.
• Implements monitoring solutions to assess the effectiveness of automation and make necessary adjustments and provide quarterly reports.
• Stays updated on industry trends and technologies to continuously improve OSS automation practices.
• Meets with operational groups, engineering, and vendors for roadmaps and improvements on existing processes.
• Provides support and final escalation for operational and engineering groups.
• Establishes budgets and project plans for existing and new tools required.
• Works with change management and operational groups for updates to processes.
• Partners with external vendors on solution architecture and procurement.
• Works independently with little supervision on day-to-day tasks, receiving general instructions on new assignments.
• Travels to project areas, business related events, and other Ritter Communications locations as required.
• Performs other duties as required.

Requirements

• In depth knowledge of management, provisioning methods, such as SOAP, REST APIs, Java, .Net, XML, NETCONF, YANG, and other open APIs.
• In depth knowledge of SNMP, TR-369, TR-069, and TR-143.
• Knowledge of Service Providers offerings, such as XGS PON, DOCSIS, DSL, Video, Voice, and Ethernet Services.
• Knowledge of CRM systems and tools such as Salesforce.
• Excellent verbal and written communication skills to both technical and non-technical stakeholders.
• Ability to create scripts and automation workflows using languages such as Python, and Bash.
• Demonstrated ability to create and manage project plans.
• Clear understanding of best practices of automation with security controls.
• Adept at strategic thinking, time management, and problem-solving.
• Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record.

Nice-to-haves

• Red Hat Certified Specialist in API Management
• IBM Rest Certification

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Cancer insurance
• Accident insurance
• Life insurance
• Short-term disability
• Long-term disability
• 401(k) with company match
• Flexible spending accounts
• Free gym membership
• Company discounts
• Tuition reimbursement
• Paid training
• Paid leave