OSP Fiber Optic Technician

$41,600 - $62,400/Yr

Sri Telecom - Salt Lake City, UT

Full-time

Salt Lake City, UT

Telecommunications

About the position

SRI Telecom is seeking an experienced Outside Plant Fiber Maintenance Technician to maintain and support the fiber distribution network from the data center to customer facilities. The role involves troubleshooting, repairing, and maintaining fiber plant equipment, as well as providing support to the Network Operations Center. The technician will also assist in the installation of new fiber plant in newly built areas, ensuring network integrity and customer satisfaction.

Responsibilities

• Provide quality internal and external customer service reflecting the Company values
• Troubleshoot and repair the fiber distribution network from data center to customer's electronic devices
• Maintain network integrity through preventive maintenance
• Resolve issues at installation and on scheduled service calls from customer's electronic devices to enclosures
• Use automated routing system or plans daily route; requisitions equipment and supplies; stock company vehicle
• Complete work orders and other documentation on paper or by mobile device
• Use small hand tools, power tools, meters, and other test equipment
• Maintain and secure company truck and equipment
• Work on regularly scheduled days as well as unscheduled days and beyond regular work hours as required
• Participate in on call rotation when necessary
• Install, label & ground equipment into enclosures when necessary
• Document all necessary information to customer assets (serial numbers, location, model number, etc.)
• Provide onsite support to remote engineers (reboot equipment, power cycle equipment, reseat cards, provide status information, fiber light path measurements, etc.)
• Verify connectivity integrity of fiber routes
• Troubleshoot equipment when needed (connectivity, power, status lights, provisioning)
• Manage & coordinate the disposal or RMA of damaged or inoperable equipment
• Perform pro-active or demand maintenance on equipment or outside plant fiber
• Be available for unscheduled maintenance 24/7/365 (after hours/weekends)
• Maintain repair and maintenance logs
• Other duties as assigned.

Requirements

• Must be able to work with little to no supervision
• Must be able to work nights and weekends during unscheduled outages
• Strong technical troubleshooting skills and basic understanding of networking & fiber signal flow
• Impeccable attention to all details and ability to document accordingly
• Solid skills in MS Word, Excel, and Outlook required, with ability to become proficient in other software
• Strong knowledge of outside plant fiber networks
• Working knowledge of telecommunications/data center equipment
• Experience working in FTTH, RFoG or EPON networks
• Demonstrate customer service orientation with a strong and creative problem-solving approach
• Team player with a high-energy level and diligent work ethic
• Ability to meet or exceed deadlines with strong follow-through
• Ability to organize and prioritize activities
• Ability to thrive in a fast-paced environment
• Must maintain strict confidentiality of extremely sensitive data, records, files, conversations, etc.
• Must have reliable transportation
• Stand on feet for up to 8 hours per day.

Benefits

• 401(k)
• Dental insurance
• Health savings account
• Paid holidays
• Vision insurance