Orthodontics Treatment Coordinator

$47,840 - $54,080/Yr

Dental Administrators - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

Ambulatory Health Care Services

About the position

The Treatment Plan Coordinator at Dental Administrators Inc. is a customer-focused role dedicated to facilitating solutions for patients' dental health needs. This position involves engaging with patients, presenting treatment plans, and ensuring a smooth patient experience in a supportive and growing practice. The role offers opportunities for training and advancement within the company.

Responsibilities

• Continuously engage and work with patients seeking advanced cosmetic dentistry.
• Contact 100+ leads daily, schedule consultations and follow-up appointments.
• Masterfully present treatment plans and address patient concerns.
• Ensure exceptional patient experience and office efficiency.
• Follow the Orthodontist's instructions and adhere to the Orthodontist's directives.
• Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit.
• Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit.
• Prepare financial treatment plans and present to patients for close.
• Coordinate financial arrangements with patients offering payment options.
• Present and explain all treatment plans involving out of pocket costs to patients.
• Ensure effective communication when explaining financial options.
• Take ownership for all treatment, payment, and appointment related needs and inquiries from patients in person and over the phone.
• Continuously assist patients in offering payment plans including Care Credit payment options.
• Ensure all patient payments and insurance statements are up to date and current.
• Assist in identifying, alerting front desk, and collecting previous balances and current copays.
• Perform miscellaneous job-related tasks as assigned.

Requirements

• Motivated and punctual individual with a customer-focused attitude.
• Ability to engage with patients compassionately and dedicatedly.
• Strong communication skills to present treatment plans and financial options effectively.
• Experience in a dental or healthcare setting is preferred.

Nice-to-haves

• Experience with Care Credit or similar payment plans.
• Familiarity with orthodontic procedures and terminology.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources