Order Fulfillment Specialist
About The Position
Responsible for processing, managing, and completing customer orders accurately and efficiently, ensuring timely delivery and high customer satisfaction. We are a manufacturer and distributor of quality education products to universities. We believe in our people who are capable to learn and improve, believe in the power of teamwork, and a lean system to make us the best at what we do. We offer competitive compensation, a positive and inclusive work environment, and opportunities for career growth. If you are passionate about providing exceptional customer service and enjoy working in a team-oriented setting, please apply with your resume and cover letter today. Join our team and make a difference in our customers' experience! Apply now to become our next Customer Support Specialist. We look forward to hearing from you.
Requirements
- Experience with ERP systems
- Familiarity with shipping software and carriers (FedEx, UPS, freight)
- Strong attention to detail and organization skills
- Ability to manage multiple orders and priorities in a fast-paced environment
- Basic Excel or data entry skills
- Good communication skills (internal team and customers)
Responsibilities
- Review and process incoming sales orders from ERP system, email, or online platforms
- Verify order details including product specifications, quantities, pricing, and shipping requirements
- Coordinate with production, inventory, and purchasing teams to ensure product availability
- Pick, pack, and prepare orders for shipment (or coordinate with warehouse staff if separate)
- Generate shipping labels, packing lists, and required documentation (FedEx, UPS, freight, etc.)
- Monitor order status from entry to delivery and proactively resolve delays or issues
- Communicate with customers regarding order status, shipment tracking, and any discrepancies
- Handle order changes, returns, exchanges, and backorders
- Maintain accurate records of orders, shipments, and inventory movements in the system
- Assist with cycle counts and inventory accuracy when needed
- Ensure compliance with company procedures and shipping regulations
- Work with accounting or ERP system to ensure orders are properly invoiced
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Training & development
- Vision insurance
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
