Order Accuracy Specialist – (Night Shift, Hybrid-Remote)

Four Star Seafood•San Francisco, CA

3d•Hybrid

About The Position

Four Star Seafood is a leading provider of fresh, high-quality seafood to restaurants, chefs, and consumers in the Bay Area. We are passionate about the ocean and committed to sustainable practices. We like to think of ourselves as hospitality-focused fishmongers, and part of a close-knit team that supports each other through each day. We are seeking a highly detail-oriented individual to join our Customer Service Team and support customers by processing orders, providing product information, and resolving customer concerns quickly and professionally. The ideal candidate thrives in a fast-paced environment, communicates clearly, and is committed to delivering excellent customer service. Strong problem-solving skills, attention to detail, and the ability to handle inquiries efficiently are essential to maintaining high customer satisfaction.

Requirements

1–2 years of experience using Microsoft Office Suite and CRM/ERP systems.
1–2 years of customer service and phone handling experience.
Strong attention to detail and accuracy with data entry and order processing.
Fast learner with strong problem-solving and decision-making abilities.
Ability to work independently without constant supervision.
Adaptable and able to thrive in a fast-paced work environment.
Proven experience providing excellent customer support and client service.
Strong analytical skills with the ability to identify customer needs and provide solutions.
Excellent written and verbal communication skills with professional phone, email, and customer service etiquette.
Strong memory and ability to manage multiple tasks and priorities simultaneously.
Proficient math and inventory calculation skills.

Nice To Haves

2+ years of experience in operations, customer service, or a related industry preferred.

Responsibilities

Review, proof, and accurately enter customer orders into the system.
Monitor and process orders received via email, text message, and voicemail.
Verify order quantities, pricing, and product details for accuracy.
Correct order errors and resolve discrepancies promptly.
Contact customers regarding product availability, shortages, and suitable substitutions.
Accurately process high volumes of purchase orders in a timely manner.
Coordinate with warehouse staff to ensure orders are fulfilled and shipped on schedule.
Create packing lists, invoices, Bills of Lading (BOLs), and other shipping documents.
Handle incoming customer calls, emails, and messages while resolving issues professionally.
Process Return Authorizations and customer credits as needed.
Provide freight quotes to customers and internal team members.
Develop strong product knowledge across all seafood and specialty items offered.
Maintain organized files, customer records, and databases.
Deliver excellent customer service in a fast-paced environment.